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Collaboration with partners for publications and papers:
Analysys Research Limited
- The evolution of CRM: implications for telecom operators
- Integrating automated inventory management for next generation services
- Integrating the essential BSS/OSS building blocks for IPTV
- The operational impact of converged charging on billing and customer management
- Intelligent OSS: automating workflow processes for next-generation service assurance
- Billing for Mobility: Strategies for Convergent Charging – Report, February 2005
- Mobile payments: developing platforms for branded m-commerce
- Customer Profile Management – the evolution of self service
- The growing sophistication and importance of billing for roaming
- The criticality of real time rating – trends and issues
- Mergers and acquisition in the billing market – trends, drivers and success factors
Budd
- 100 things you can learn about 21st Century Demand Drivers and Metrics (contributor)
- first direct & the corporate DNA that makes it a winner, Customer Management, Nov 2005
- Senior Executive Surveys 2004, 2005 and 2006 (research & analysis, and contributor).
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